faq (1)

If my order is not delivered by the deadline, what can I do?

From our Track Your Order page in the footer, you can keep track of your order. You must utilise our Track your order tool and provide the Order Number and Email Address you used to place the order. And all you’ll get is an update on the status of your order.

And feel free to email us at [email protected] if your anticipated delivery time has already gone and you haven’t gotten your item.

Do You Ship Internationally?

Absolutely, we transport our goods abroad while maintaining the highest levels of quality.

What should I do if a defective item is delivered with my order?

We never want our clients to hold defective products in their hands. Therefore, please email us as soon as you discover any problems with your merchandise at [email protected]. Send us a picture of the fault, your order number, and information on the defective item. We’ll do our best to get in touch with you and resolve your problem.

Can I order any kind of jacket for my custom order?

You can purchase whatever jacket you choose, and you will get it in the exact style that you request. Our artisans have attained the highest level of excellence in creating jackets in a custom style.

Are there any fees associated with the quotation and inquiries for the custom order jacket?

No. You may fill out our custom jacket form to get a precise quote or feel free to contact us with any questions. Once you place an order, we only charge you once.

When will my payment be rejected?

Any one of the following explanations could have led to the rejection of your payment.

Your provided phone number and billing address are either unreliable or invalid. Check to see if there is a problem.

  • Your credit card has run out of money or has reached its limit.
  • Your entered credit or debit card is invalid.
  • You might need to renew your credit or debit card since it has expired.
  • The balance in your PayPal account is inadequate.

I got a special order. Can I go back and get another one?

Our goal is to provide you with the perfect jacket the first time. We offer real images of your custom purchase before mailing it so that there are fewer returns. However, we will make the first modification free of charge if your bespoke order does not fit you adequately. The cost of returning the jacket to us would also be the responsibility of the customer.

How can I be sure that I will receive the exact style custom jacket if I haven’t actually seen it?

We can comprehend that people are inherently inquisitive. As a result, we have identified the answer to these problems. There is no chance that you will have a problem with the size because you have the option to provide us your precise body measurements. Additionally, it is standard procedure for us to offer our custom order customers a photograph of the finished product in order to discuss style and appearance. so that you may see the outfit of your dreams more clearly.